Their call director hung up on me.
I called back. I entered my account number again. I was put on hold again. This time, I got a live agent. I said I wanted to cancel.
Apparently, these people are taught that they cannot process a cancellation without a complete list of reasons for that cancellation and another round of argument about exactly what the "FREE DVR" offer was and why the rate increase didn't really have anything to do with the extraneous new services I hadn't ordered.
I asked for a supervisor.
Supervisors apparently get the same training the agents do, and I was once again faced with a full explanation of why I wanted to cancel and discussion about what the FREE DVR offer was and why the rate yadda yadda yadda.
I told this fellow to give me his email address and I'd send him a copy of the same email letter I had just sent to Charlie Ergen, otherwise let's get on with the cancellation.
He did. At the end of the process, he told me that because I was such a "valued customer", if I changed my mind they MIGHT waive the $25 reconnect fee, but that I would still have to pay 2 months of service in advance.
I didn't waste the time telling him that it will take a LOT more than that before I come back to DISH Network. I didn't waste the time telling him that "valued customers" don't get treated this way in the first place.
Back to the story...